Frequently Asked Questions
Everything you need to know about bringing warmth to your backyard.
How much does shipping cost for heavy fire pits?
We offer free standard shipping on all orders over $499 within the contiguous United States. For smaller items or expedited shipping, rates are calculated at checkout based on weight and destination.
What materials are your fire pits made from?
Our collection features high-grade materials designed for outdoor durability, including heavy-gauge weathering steel (Corten), powder-coated aluminum, and glass-fiber reinforced concrete (GFRC).
Do you offer professional installation services?
While we do not provide direct installation, all our products come with comprehensive assembly guides. For natural gas line connections, we strongly recommend hiring a local certified gas technician.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that due to the size and weight of our products, return shipping fees and a restocking fee may apply.
Are your fire pits safe to use on wooden decks?
Safety is our priority. While some models are safe with a protective fire mat or heat shield, we recommend checking the specific product specifications or consulting our team before placing a fire pit on a combustible surface.
How do I maintain my fire pit during winter?
To extend the life of your fire pit, we recommend using a weather-resistant cover when not in use. For gas models, ensure the burner is kept clear of debris, and for steel models, occasional cleaning will prevent excessive soot buildup.